Are your ceramics dishwasher and oven safe?
Yes they are. However I recommend to wash the items by hand. Ceramic glaze is almost like glass and as you might know, it can get a little dull overtime. So treat them gently and wash them by hand if possible. The ceramics are fired at very high temperatures (1220 degrees celsius ), so it is completely fine to put them in the oven. Make sure you heat your food from a cold oven, to avoid thermal shock.
Can I return my order?
All items are listed with measurements and pictures on their product page. Please read carefully before purchasing. It is possible to return your order, but only within 14 days after ordering. Shipping costs are for the customer. For custom orders it is not possible to return the items.
How long will it take before I receive my order?
Normally it will take around 5 business days before your order is send out.
Do you ship internationally?
Yes I do. If you need any help, please let me know! You can find all the rates down below or at checkout in the shop.
Is it possible to pick up my order at your studio?
Yes you can, you can choose this options at checkout. It is very helpful to write me an e-mail when you placed your order, so there are no miscommunications possible!
Is your packaging eco-friendly?
It is! From september '19 I changed my packaging to non-plastic. This means your order is wrapped in paper and it is secured in the box with kraft paper. I don't use plastic bubble wrap or plastic tape, it is all made out of paper.
If you do find any plastic bubble wrap in your order, it is all recycled! Not every company uses non-plastic packaging, so when I order something I don't want to throw away the material, I'd rather recycle it.
Is it possible to visit the studio?
Please send an e-mail to firstname.lastname@example.org, if you want to make an appointment.
Belgium, Germany, Austria, Denmark, France, Italy, Luxembourg, Spain, Sweden
For all other countries, please see the rates at checkout.
Please allow 2 to 5 working days for your order to be send out.
How can I cancel a course / workshop?
You can cancel a course or workshop 72 hours before the start of the course or workshop, by sending us an e-mail at email@example.com. You will get a 100% refund if you cancel before those 72 hours or we can reschedule to another date.